Returns with valid proof of purchase will receive a refund based on the initial form of payment, such as the credit card used for the purchase. "Valid Proof(s) of Purchase" include the order number, order confirmation email, original sales receipt, pack slip, or return barcode.
Returns without a Valid Proof of Purchase must be returned using a valid ID and will receive a store credit for the lowest selling price. Store credit may be used for in-store merchandise purchases only.
Information regarding return activity and from IDs (if applicable for returns without a Valid Proof of Purchase) will be held in a company-wide database of customer return activity.
To be eligible for a refund, products must be in a clean and resalable condition. Certain items, specified below, may not be returned once they have been opened.
For items excluded from returns, the manufacturer's contact information may be provided upon request.
Returns with a gift receipt will be offered a gift card or an even exchange.
Returns, where a Scorecard Reward or coupon was redeemed, will result in an adjusted refund amount.
Items requiring repairs should be returned to the manufacturer or an authorized service center.
The following identification is accepted for returns: U.S. or Canadian Driver's License, U.S. State ID, U.S. Military ID, or U.S. Passport.